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The regulator noted that several inactive accounts remained open long after users requested exclusion. 

Specifically, 156 out of 229 accounts with no pending bets remained linked to BetStop users seven days after self-exclusion registration. Some accounts were non-compliant for periods extending up to 200 days.

Carolyn Lidgerwood, an ACMA member, stressed the importance of respecting self-exclusion decisions, stating “providers must respect that decision” and “must have robust systems in place”. 

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Where REEVO tries to differentiate Thunder Walker is in how it stacks its features rather than in any single new idea. The game has several mechanics designed to add variety to the gameplay, including the Bingo Feature, Jackpot Spins, Walking Wild and Collect Feature.

The Walking Wild sits at the core of the game’s storm identity, with Wild symbols moving across the reels between spins to create additional win chances. It’s a well-established mechanic across the industry. REEVO uses it here as the connective tissue between the game’s theme and its base play.

The Bingo Feature adds a structured collect-style layer to the slot

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A recent study revealed that VIP account managers in the online gambling industry predominantly depend on spreadsheets and manual decision-making tools rather than specialised automation or AI systems. 

This reliance places many high-value players at risk of “silent churn”, where VIP players become inactive without warning, posing a significant challenge for operators.

The report, titled The State of VIP Operations, was compiled by The Playa in collaboration with Gaming Operations Academy and WarriorLab.