About this app
What is Hot Nudge?
Black Cube, an intelligence firm hired by Playtech in 2020 to look into alleged illegal behaviour at its rival Evolution, released a divisive report into Evolution’s actions. Evolution denied and refuted much of its findings.
Evolution then commissioned Spectrum Gaming Group to produce a report on its actions and the validity of the Black Cube report. Produced in 2022, the report has long been subject to confidentiality despite Evolution claiming the report exonerated the company.
Playtech on Wednesday published a statement highlighting what it claimed were compliance failures at Evolution, written into the Spectrum report.
What is Hot Nudge?
A recent study revealed that VIP account managers in the online gambling industry predominantly depend on spreadsheets and manual decision-making tools rather than specialised automation or AI systems.
This reliance places many high-value players at risk of “silent churn”, where VIP players become inactive without warning, posing a significant challenge for operators.
The report, titled The State of VIP Operations, was compiled by The Playa in collaboration with Gaming Operations Academy and WarriorLab.
How to play Hot Nudge
Finally, I really want to thank you, the reader who has kept coming back to find out what else I’m writing about each day, week, month and year. It is you to whom I write, constant reader, and if you’ve enjoyed what you’ve read, then feel free to follow me on Twitter, where a new destination will shortly be announced.
I’m as excited about my own future as the future of poker itself and while I’m changing seats, I’ll be staying at the table.
I’ve got chips in the game after all.
